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Sales Lines: Toll Free 1-800-806-1076
Already in use by hundreds of regular, undercover, and bicycle law enforcement officers, casinos, rental companies and night clubs, this product is well proven in the field by heavy duty users. Compare to Kenwood OEM and save!
Specs
Frequently Asked Questions:
What happens if I can€™t hear out of my earpiece?
Most likely, the surveillance kit is not defective. There may be moisture in the acoustic tube causing the transmission to not be heard or heard at a lower volume than before. We suggest cleaning out the removable acoustic tube and trying again. We have a great guide on how to clean your acoustic tube here.
What is the warranty period for surveillance kits?
Warranty for Waveband surveillance kits is 1 year from the date of purchase. This covers any manufacturing defects and workmanship. These defects can include the push to talk button being stuck and earpiece not transmitting or receiving. This warranty does not cover physical damage or abuse.
How long should I wait to replace my acoustic tube? Is it removable?
Due to hygiene factors, earwax, and moisture, acoustic tubes should be replaced every 3-6 months. The acoustic tubes are easily removable from the surveillance kit, allowing for easy replacement. We offer acoustic tube replacements, which you can find here.
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A 100% money-back guarantee backs our return policy. You have 30 days from the time of the delivery of your order to notify us of any intent to return merchandise. You can fill out a return form on our shipping and returns page. All products must be returned in original condition (with all pieces), and contain all manufacturer packaging and tags.
If an item proves to be defective within the 30-day return policy or is shipped incorrectly, we will be more than happy to cover the return shipping to have the item replaced or credited to you. Due to the nature of the products we sell, there is a 20% restocking fee applied to all returns that are outside of the 30 days.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-4 business days.
Shipping
To return your product, you should mail your product to Waveband Communications INC, 1912 Liberty Road Unit 14, Eldersburg MD 21784, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note: All OEM part references are for description purposes only.